Refund policy

At Al Ain Optical Company, your satisfaction is our priority. If for any reason you are not happy with your purchase, we’re here to help.

✅ Returns

Products can be returned within 7 days of delivery.

Items must be unused, unopened, and in their original packaging.

For hygiene and safety reasons, opened or used contact lenses cannot be returned.

To initiate a return, please contact our support team with your order details.

✅ Refunds :

Once we receive and inspect your return, we will notify you about the approval of your refund.

Approved refunds will be issued to your original payment method within 15–30 business days.

Shipping charges are non-refundable.

✅ Exchanges :

If you received a defective or incorrect item, we will replace it at no extra cost.

Exchange requests must be made within 7 days of receiving your order.

❌ Non-Returnable Items :

Opened contact lenses

Lenses without original packaging

Items purchased on final sale or discount

📩 For any questions or return requests, please contac

t us at: alainopticalco.com@gmail.com